Shipping policy

DELIVERY

We aim to have all orders dispatched within 1-2 working days. We strive to deliver all products to you within 1-5 working days. Please note that we only deliver to PHYSICAL residential or business addresses in New Zealand. No PO Box or international deliveries are possible at this time.

All orders are shipped using Aramex couriers (formally Fastway) Track and Trace.

Please allow extra time for rural deliveries and around Public Holidays. Additional charges may apply for rural delivery.

PICK UPS

If you would like to pick up your item, please specify this when making your order. Please provide sufficient contact information as someone will be in touch to arrange pickup at the earliest convenience.

EXCHANGES

U-Plan Systems will only replace items if they are defective or damaged.