Refund policy

RETURNS & REFUNDS

If you believe an item has been supplied in error or has been received damaged, please contact us as soon as possible so we can remedy this.

RETURNS

Goods supplied in accordance with the Customers order can only be returned with the approval of U-Plan Systems. Requests to return goods must be submitted within 3 days of receipt of goods and evidence of purchase may be required. Sale items are excluded and are unable to be returned.

Where U-Plan Systems accepts a return, the goods must be delivered at the Customers expense back to U-Plan Systems warehouse (2/33 Waipareira Ave, Henderson, Auckland) in brand new condition and must remain in original packaging or be packaged appropriately where applicable. Returned products are the Customers responsibility until they reach U-Plan Systems. U-Plan Systems will not be responsible for goods or products lost or damaged in transit.

Note: Several types of goods are exempt from being returned due to hygiene concerns.

• Non-returnable items include:
• Personal care items
• Toileting products
• Bathroom products
• Personal hygiene products and equipment
• Linen/clothing

Please do not send your purchase back to the manufacturer.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and the refund amount transferred into your bank account.